Cookie Policy

Compton Reeback Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any reference to “we”, “us”, or “our” means Compton Reeback and any associated entities that process your information. References to “you” or “your” mean any individual whose personal data we may hold.

We act as the data controller in relation to your personal information. We treat all personal data as confidential and handle it only as described in this Privacy Policy. This Privacy Policy explains:

• What information we collect and why
• How we use your personal data
• The legal grounds for using it
• How we share and protect it
• How long we retain it
• Your rights under data protection law

If our data practices change, we will update this notice accordingly.

Personal data means any information that identifies you, such as your name, contact details, identification documents, or financial details. Some types of information are considered special category data, such as details relating to your health, ethnicity, religious beliefs, or sexual orientation. We only collect or use these where necessary and lawful.

We may collect:

• Your name, phone number, email, and address when you contact or register with us
• Identity documents (for example passport or driving licence) and proof of address for legal verification (for example anti money laundering checks)
• Details about your property interests, such as ownership, tenancy, or intentions to buy, sell, let, or rent
• Bank or building society information for rent collection or payments
• Access or communication preferences relevant to property viewings or management matters
• Details about your use of our website and communications preferences

For tenants, we may need to collect information to comply with “Right to Rent” checks, including copies of immigration related documentation.
For landlords and property owners, we may ask for emergency contact details or those of relevant representatives (for example power of attorney or executors).

We use personal data to:

• Provide estate agency, lettings, and property management services
• Carry out identity and anti money laundering checks
• Communicate with you regarding viewings, offers, and transactions
• Manage tenancies, maintenance matters, or client accounts
• Comply with our legal obligations and regulatory duties
• Prevent, detect, and investigate fraud or crime
• Provide marketing updates about similar services (you can opt out anytime)

We rely on one or more of the following lawful bases:

• To perform a contract with you
• To comply with a legal obligation
• For our legitimate business interests (for example to manage relationships, maintain records, or market to existing customers)
• With your consent, where required

We may share personal data with:

• Professional advisers such as solicitors, surveyors, or managing agents involved in a transaction
• Referencing, anti fraud, or identity verification agencies
• Contractors and third parties carrying out repairs or services on our behalf
• IT service providers, cloud hosting platforms, or software vendors supporting our operations
• Regulatory bodies, law enforcement, or courts where legally required

We only share information where necessary and ensure that appropriate safeguards and confidentiality measures are in place.

We take security seriously. Our systems, files, and storage facilities are protected by technical and organisational measures designed to prevent unauthorised access, damage, or loss. Access is limited to authorised personnel who need it for legitimate business purposes.

We will retain your personal information only for as long as necessary in connection with the purpose for which it was collected, including fulfilling legal, accounting, or reporting obligations. In most cases, data will be retained for up to seven years after the end of a transaction or business relationship, unless a longer period is required by law.

Where we transfer your personal data outside the UK or the European Economic Area, we will ensure it is protected by appropriate legal safeguards, such as adequacy decisions, standard contractual clauses, or binding corporate rules, to maintain consistent protection.

You have the right to:

• Access a copy of your personal information
• Request correction or deletion of incorrect or unnecessary data
• Object to or restrict processing in certain circumstances
• Withdraw consent (where consent is the lawful basis)
• Request that your data be provided in a portable format

If you wish to exercise any of your rights, please contact us at
enquiries@comptonreeback.co.uk.

If you have concerns about how we handle your data, please email
enquiries@comptonreeback.co.uk.
If we are unable to resolve your concern, you may lodge a complaint with the Information Commissioner’s Office (ICO) at
www.ico.org.uk.

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You can adjust or delete cookies through your browser settings. For guidance, visit
www.allaboutcookies.org.

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