Compton Reeback Limited – Complaints Procedure
Compton Reeback Limited is committed to providing a high quality service to all our clients.
If you are dissatisfied with any aspect of our service, we welcome the opportunity to resolve the matter promptly and fairly.
If you are dissatisfied with any aspect of our service, we welcome the opportunity to resolve the matter promptly and fairly.
1. Making an Initial Complaint
If you have a complaint, please raise it with the member of staff who has been your main point of contact.
You can do this verbally or in writing. Many issues can be resolved quickly at this stage.
You can do this verbally or in writing. Many issues can be resolved quickly at this stage.
2. Escalation to the Manager
If your issue is not resolved, please escalate your complaint to the Branch/Office Manager.
Complaints should be submitted in writing, where possible, to:
Email:
enquiries@comptonreeback.co.uk
Please include a clear description of your complaint and any supporting evidence.
We will acknowledge your complaint within 3 working days
and provide a formal written response within 20 working days.
Complaints should be submitted in writing, where possible, to:
Email:
enquiries@comptonreeback.co.uk
Please include a clear description of your complaint and any supporting evidence.
We will acknowledge your complaint within 3 working days
and provide a formal written response within 20 working days.
3. Final Review by a Senior Manager/Director
If you remain dissatisfied after the Manager’s response, you may request a further review by a Senior Manager or Director of Compton Reeback Limited.
We will provide our final viewpoint letter within 8 weeks of your request.
We will provide our final viewpoint letter within 8 weeks of your request.
4. Independent Redress – The Property Ombudsman
If you are still not satisfied after receiving our final viewpoint letter, you may refer your complaint to our independent redress scheme:
The Property Ombudsman
Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Website:
www.tpos.co.uk
You must refer your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter.
Please note: The Ombudsman will not consider your complaint until our internal complaints procedure has been completed.
The Property Ombudsman
Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Website:
www.tpos.co.uk
You must refer your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter.
Please note: The Ombudsman will not consider your complaint until our internal complaints procedure has been completed.
5. Record Keeping
Compton Reeback Limited maintains full records of all complaints, investigations, and outcomes to help us monitor performance and improve our service.
